Patient surveys & Friends and Family feedback 2015/2016

The practice carried summarised data from the recent National Patient Survey and collated comments from the Friends and Family questionnaires. Patients of all age groups were asked to participate in the survey by distribution of the questionnaire through the e-Forum group but questionnaires were also handed out by our staff.

The outcome has been discussed at our practice patient group meeting on 23 September 2015 and an action plan had been drawn up following on from this. The plan had been discussed with staff and implementation is currently taking place.

Patients have been informed about the action plan via the e-Forum member group but also through the patient practice newsletter, posters in the surgery and the patient information jayex board. We would like to thank everyone who left comments on the Friends & Family questionnaires.

Action plan FFT comments 20142015

church-view-medical-centre-national-gp-survey-2016-action-plan

FRIENDS & FAMILY TEST

The practice has already commenced the “Friends & Family Test”. If patients would like to participate in this small survey the attached document can be completed and be handed into the surgery. We would like to thank our patients for their participation.

FFTquestionnaire

The result for January 2015 – 94.12% of our patients would recommend our surgery to their friends and family.

February 2015 FFT collection – 85.71%

March 2015 FFT collection – 85%

April 2015 FFT collection – 83.87%

May 2015 FFT collection – 89.66%

June 2015 FFT collection – 92%

July 2015 FFT collection – 100%

August 2015 FFT collection – 90%

September 2015 FFT collection – 100%

October 2015 FFT collection – 85.71%

November 2015 FFT collection – 100%

December 2015 FFT collection – 85.71%

January 2016 FFT collection – 93.75%

February 2016 FFT collection – 90.48%

March 2016 FFT collection – 90.3%

April 2016 FFT collection – 100%

May 2016 FFT collection – 100%

June 2016 FFT collection – 81.48%

July 2016 FFT collection – 96.67%

August 2016 FFT collection – 95.83%

friends-and-family-2016-results-june-2016

friends-and-family-responsespostermay16aug16data

September 2016 FFT collection – 100%

October 2016 FFT collection – 100%

November 2016 FFT collection – 100%

December 2016 FFT collection – 80%

 

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